The 2005 edition of our conversion rate optimization newsletter, dubbed “The Optimizer,” is now online here. If you not not receive it via email, check it out. If you would like to subscribe, please visit http://www.vertster.com/newsletter/
Katrina in your test results?
By Scott Miller on August 29, 2005Even if you live nowhere near the gulf coast, hurricane Katrina could be having a major impact on your test results. This is a classic example of a huge environmental noise factor, something that can shift the buying sentiments of an entire population. If you live near the affected area, or cater to a local business, this will be obvious.
But what about us who live hundreds or thousands of miles away?
The press coverage has been more than constant- its been downright transfixing. Anyone who knows someone living near New Orleans or who has been through a hurricane probably spent a little extra time watching the news today… and a little less time surfing the web or “taking care of business.” Not to mention the pervasive online news coverage and blogs pulling eyeballs and dollars away from our sites.
To make matters worse, the threat of spiking gas prices has many people hitting the brakes on purchase decisions. We noted a significantly lower conversion rate today on at least a couple of our “key indicator” tests. It seemed more like a Saturday than a Monday.
We use the term noise to refer to any uncontrollable factor that can affect the outcome of our tests, whether it is a positive or negative change. Split testing helps to disperse the effect equally within the test battery, but it doesn’t always eliminate an uncontrolled bias from entering the test results.
Take for example, a site that sells flood insurance. If this was you, today was probably a great day for sales, perhaps even record breaking. Would today be a good day to get repeatable test results? I think not. The winning creative today probably would be the one with the shortest and easiest order form. Today, many people wouldn’t need much convincing. Normally, the best pulling message might be a completely different appeal altogether. Basing your test results on today’s data, even if statistically significant, would lead you to erroneous assumptions.
More from our Blogged Optimization Campaign
By Scott Miller on August 22, 2005We are getting really close to releasing some results from this thing. Its been running for a while, and is setting up nicely. In the meantime, here is another brain challenge for you: We tested three different images.
1. Displays the free DVD that you will receive.
2. Shows a successful and happy couple.
3. Shows a successful, smartly dressed business woman.
Which do you think would result in the highest response rate?
Just found this!
By Scott Miller on August 18, 2005Bob Bly has an interesting blog post this morning, asking folks to choose which of three direct response offers would get the highest response. Check it out and cast your vote!
Back from SES for a week, and I am still buried
By Scott Miller onWell I returned back to Salt Lake City last week, but I have been completely buried from spending 3 days outside the office. Now my folks are in town for a couple days, which is a further distraction from giving you guys the quality blog information you have come to expect. Thus, I have not posted an update to the blog. That will change, I am forcing myself to get with it here!
We have some exciting results to share on the “Blogged Taguchi Optimization.” I hope to add another posting today with some more information on that one. Also, I promised a special offer for the folks that attended the Landing Page Testing session at search engine strategies, and we still plan to make good on that offer. So keep posted.


